Professional Hoarding Cleanup Without Judgment

I had not let anyone inside my house in almost five years. There were bags, boxes, old food & clothes everywhere. I could only walk through one narrow path from my couch to the bathroom. When the crew arrived, I cried before I even opened the door. They never looked disgusted or made me feel dirty. They just said, ‘We’ll take it one section at a time.’ I can see my floor again. Last night, I slept in my own bed instead of the couch.

I live several states away & had no idea how I was going to clean out my mother’s house without constantly flying back and forth. I called them, explained the situation & they handled everything virtually. We did a video walkthrough, discussed what needed to be saved & they sent me pictures and updates throughout the entire process. They called anytime they were unsure about something instead of just throwing it away. I never felt out of control, even though I was hundreds of miles away.

After my mother passed away, we thought her jewelry was gone. Her bedroom was filled with boxes, clothes, papers & bags stacked everywhere. While cleaning, the team found a small pouch buried inside an old box. It had her wedding ring, a bracelet from my grandmother & several pieces we had been searching for. They immediately stopped working and called me. Someone else could have easily thrown that box away. The fact that they understood those things were not just ‘stuff’ meant everything to our family.

My landlord gave me seven days to clean the apartment or leave. My kids had stopped inviting friends over & I panicked anytime someone knocked because I did not want them to see inside. There were dishes with bugs, trash stacked in the kitchen & entire rooms we could not use. I called crying because I honestly thought we were going to lose our home. They came quickly, helped me decide what could stay & cleared the unsafe areas. The apartment passed inspection. My daughter had a friend over this weekend for the first time in two years.